DO YOU WANT TO RETURN AN ITEM?
No problem, just send a short and informal email to our customer support at support@studio-halloween.com with the subject "Return #1234" (#1234 = your order number) and a brief explanation of the return reasons.
Our customer support will provide you with all further information via email.
You will receive your refund within 24 hours after we receive your return, refunded to your chosen payment method.
The return policy is valid for up to 30 days after purchase or 14 days after receiving the item.
IS AN ITEM DAMAGED OR DEFECTIVE?
If your product is damaged or defective, please send us an email with a brief explanation and a photo of the defect attached to support@studio-halloween.com.
